Tri State Diagnostics Corporation
Client Reviews on Tri State Diagnostics Corporation
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This place isn't horrible. It just gets really busy sometimes. And only two people running the place. Go at opening if you don't want to wait over an hour
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Worst customer service ever. On top of that they were completely backed up and very rude.
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Fast service in and out..
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The owner of this facility is extremely rude and dishonest. We have a drug testing account with Quest Diagnostics. Tri-State is listed as a preferred collector for Quest. The large network of Quest preferred collectors allows collections to be performed in areas where Quest doesn't have an actual facility of their own. We set up an individual for a drug test in Quest's system on 09.28.17. We provided him with the information for Tri-State as a collection site. Our customer did not have a vehicle and was depending on a ride. Tri-State was the closest place to his home. When he arrived, the owner of Tri-State tried to charge him for a test and demanded cash. Our customer had already paid us, we pay Quest and Quest pays all of their preferred collectors a collection fee directly. Our customer told him he had already paid for his test over the phone and that he had an electronic registration number for Quest. He told him how much he paid us, which happened to be $3 less than Tri-State's fee. Our testing fee has been the same for over 4 years. I don't know if he like we had undercut them by $3 or what, but the owner called us the enemy. He told him he would do the test only if he paid him cash and did it through him. He said he would not collect for any other company. Finally, our customer called and got me. I'm a supervisor at our company. The owner at Tri-State didn't want to speak to me, so my customer put me on speaker phone. I explained the situation and said, let me just talk to him. I didn't know I was on speak phone until after the fact. The owner finally took the phone and told me we were mistaken and that he was not a part of our network. I said, are you Tri-State at this address? He said yes. I said, do you have Form Fox? He said yes. Form Fox is a system that Quest Diagnostics provides to their preferred collector's so registration and collection can be handle in Quest's electronic system. Anyway, I said, he has his registration number through Quest so you just need to pull him up in Form Fox and do the collection. He refused. His excuse to me was that he wouldn't collect it because it was for court. I told him that he is supposed to collect regardless of the reason. He said too many things could go wrong with court so he didn't feel comfortable doing it. Keep in mind, I already knew at this point that he was willing to do the exact same collection ONLY IF our customer paid him the testing fee he was asking and paid him cash. I told him I was going to report him to Quest. I did and Quest agreed that he was out of line. They put a system in his establishment for the sole purposes of him being a preferred collector for them. He should not refuse to collect Quest patients for any reason. I waited on hold while a representative at Quest's corporate office tried to call him for over 10 minutes straight. He never answered but was still open for business at the time. The representative forwarded up the chain and this company will be removed from Quest's network. Unfortunately for our customer, he was court ordered to be collected yesterday, 09.28.17. Tri-State was open the latest in his area. By the time this fiasco was over, there was no where still open for him to go. I'm going to try my best to convince the judge in to forgive this error and accept a collection today, at a different location of course. I'm desperately hoping our customer isn't in trouble with the court over this because of business owner who refused service to not only him, but us and Quest as well. Basically, Tri-State's owner didn't want to do the collection for the lesser collection fee only that Quest would've paid him. I don't know what it is, but I assume it is around $10 to $15. He wanted our customer to set up with him directly so he could collect the entire testing fee. He has now damaged our customers completion of his program with the court. Be wary of Tri-State. This wasn't just an employee. He told me verbally that he "is the owner of the company." Anyone displaying that level of greed probably can't be trusted.
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