Client Review on TerriS Tax Svc

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I had my taxes done at Terri's Tax Service since 1984. In the last few years things have changed dramatically! Terri has forgotten 'who' the customer is... The actual customer is treated abrupt and short by both Terri and most of the staff. After 28 years, last year I had forgotten my debt card at home and it was already 4/12. In the past they would just bill by mail and concurrently send in my taxes, so I had no concerns. However, the office assistant called me the next day to threaten me that my taxes would not be submitted until they had payment in full! I was astounded and asked her, "Doesn't my perfect payment record of over 28 years mean anything?" She coldly and robotically told me that she didn't care and that if I didn't pay immediately my taxes would not be submitted. I must say that I had no problem paying, but the rude and cold attitude is not one that promotes faithful return customers. There were other unsavory events that also occurred but cutting this short… Terri should try to remember that she is running a service business, but unfortunately she and her staff seem to believe they are the customers and their patrons should be serving them instead!