TD Ameritrade Holding Corp.
Client Reviews on TD Ameritrade Holding Corp.
Feedback:
TD Ameritrade bought out Scottrade - understood. If you close down the old Scottrade locations a notice stating that is the least that clients are owed. If you no longer take money orders and all checks are held for at 6 days a notice stating that is the least that is required to clients. I am starting to regret remaining a customer of TD Ameritrade after the Scottrade buyout. The customer service is horrible and the policies for trading are abysmal. If this does not change I have to say goodbye as I am not happy and the service is subpar.
Feedback:
Dealt with David Bubb at this branch several years ago. His rude and condescending attitude might have been almost tolerable if the managed SEP IRA performed even marginally well under his watch. Now self-managing my SEP IRA, mostly in index funds, yields are better, fees are a fraction of what the were, and I'm no longer condescended to by the Jersey-boy whose salary my fees were paying. Stay away from TD managed accounts.
Feedback:
I highly recommend to stay away from this branch. My recommendation to TDAmeritrade headquarters is to close this branch, and fire some of its employees, including the branch manager. Twice my checks have gone missing. The first time fortunately they found my check that they had deposited to someone elses account. But the second time they could not locate my check, even after my bank confirmed with me that the check was sent to the correct address. So after all this effort in the end I had to cancel my check. I spent hours on the phone dealing with something that should have been handled easily.
Feedback:
from my experience, Td ameritrade was great. The person who helped me was named Samantha Kerr. She helped me open my brokerage account in under 30 minutes, and was really kind and helpful. I highly recommend to anybody who is new to stock investing or wants to open a account.
Feedback:
If I could give negative stars I would. I went to open a tier 4 options account, thinking that if I walk into the office, I'll immediately get great service. Walked in, handed them a check for $5000 on Dec 1. A Thursday. Today is Dec 8, they tell me tonight, at 01:39AM on Friday, Dec 9, in their main office, Omaha that my money was just deposited yesterday (7th) and will take 5 business days to clear.Whats interesting is Paulina, the Manager of the Rockville office, calls me today, Thur 12/8 and tells me my money was deposited on the 2nd, I can trade anything I want. She's basically an incompetent liar - liar because she's not telling the truth and has access to my account where it still is clear I cannot trade options as I have trades ready to execute that cannot.Basically losing those winning trades I had lined up before the New Year. Oh, I can trade as of Dec 15th - basically when everyone stops trading, worst time of year to trade. Incompetent as my money should immediately have been deposited - brokers want you to trade so they can make money. The only way they make money, so what is she in business for? Incompetent because they know I could have immediately wired that money and be trading, but Erick who obviously doesn't give a hoot, or basically didn't know how to handle client funds or give me advice. He knew I wanted to trade immediately, so he mails them the check. MAILS THEM THE CHECK. I'm a contractor, nobody mails checks, and all money is immediately deposited, clears next business day if deposited by 20:00PM.STAY AWAY FROM THIS OFFICE. Go to Fidelity Wisconsin & Rt. 410 in Bethesda, their super nice and promised me I could trade after 2 business days. REALLY WANTED TO TRADE WITH TD, but apparently they don't want me to trade with them.
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