Client Review on Surepayroll

Feedback:

I absolutely would not recommend this payroll company. I Have requested a callback from a manager 3 times and not one has called me back. The one time I did get a callback in the Spring was when I commented on their lack of Customer Service via Twitter. Then I had 2 call me! They have not handled the IRS issue we had, which admittedly started on my end, however they committed to assisting me with correcting the issue. None of which has been done causing me to have IRS and State penalties that would not have been as bad had they followed through. The worst part is I am dealing with a person via email that has no clue what they are doing. When you call in you cannot speak to a live person in their Tax Team Department. Go to ADP. I have had more conversations and follow-up just getting my account opened and making sure everything is going ok than the entire time I have been with SurePayroll.