SimpliSafe, Inc.
SimpliSafe, Inc. Reviews
A Payne
1 contributions
0 helpful votes
Overall Feedback:
After ordering a security system for our home and because of difficulty in using it due to our age and number of people living with us we decided to return it. We have 3 daughters ranging from ages 42 to 51 and a 26 year old grandson. With all the traffic and late night comings and goings it was just not going to work for us. Simplisafe assured us that if we need to we could return it for a full refund. When the box came we didn't take anything out of it we only opened it. After contacting Simplisafe they sent a return sticker we tapped it closed and mailed it as per instructions. The tracking receipt shows sent 2/20/2020 at 1:11 p.m. Tracking also shows they received it 3/3/2020. We were told that the refund would be mailed within 15 days after their receiving department was able to check contents to make sure everything was there. After about 20 days we called to check on our refund and was told that it actually takes 30 days and that we had been misinformed. After 30 days we called again and was told they couldn't find anything and was asked for an email address to located out order which didn't help, they could located the return or the order. I located the order number and finally they said they could see it had been returned but they were still waiting for confirmation everything was there. We called back 3 more times and each time was told that they finally got our check sent and that we should be getting it in a few days. It is now May 1st and no refund. We don't understand why they have people answering the phone who don't know what they are doing or talking about. They are very interested in taking your order but that is where it ends. It doesn’t appear that you can count on Simplisafe when things get difficult like they claim.
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