Client Review on Samsung CT America Inc

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The Worst Customer Support Ever!!! 1 star is way too much for them!I have sent my phone to Samsung repair center on 06/20/2018 to fix a simple issue and have not received it yet which is almost 30 days.I have been contacting 1-800-Samsung for almost four weeks regarding my phone. The customer service reps are very unprofessional in handling this case. I have been waiting forever to receive my phone but no tracking number yet.I even talked to the customer service supervisor but she was not able to help me as well.They either hang up on me or do not call me back and every time I call they claim to be busy.I have been contacted from the office of the president as well but they could not help me as well.I will pursue the legal route for my lost phone. Meanwhile, I'd like to convince all my family and friend not to ever purchase a Samsung product.