Client Review on Sage Group PLC

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This company did not take responsibility for a payroll error they made. Our company had to pay the interest on the taxes due because of their error. We didn't have a problem paying the taxes because we recognize these are ultimately our taxes whether they made a mistake or not, but the interest which was around $100 should be the responsibility of the professional payroll company who made the mistake. They displayed no integrity regarding this issue by refusing to acknowledge their error. When the request pay the interest was made, they asked for proof of their mistake. An e-mail was sent immediately with the proof they asked for. No answer was given and we were ignored after that. In our experience, this is not a good payroll solution company. We have since moved to ADP and are extremely happy with their services.