About - Black Mountain, NC CPA Firm

Overall Feedback:

I called to ask a couple questions and the lady that answered was very rude. I have never had to call a tax professional before so maybe I was a little clueless, but we’re all only human... I asked her if they could give a price estimate and she said, no, and that was ok... It is what it is, but then I asked her if it was possible to give a price range at all so I could have somewhat a maximum cost in mind, and had her answer been a friendly no, I would not be writing this. Her already non-friendly demeanor became even less friendly. I told her that I felt like she was being huffy with me and that I didn’t appreciate it. Her response, was “I’m sorry, but you keep asking the same question.” I was merely trying to get clarification to better understand my options, and I was having a hard time trying to sort through which tax professional to use. Sorry, but I’ve worked in customer service for 13 years, and that is terrible customer service. I literally had someone ask me if male goats produce milk once & very kindly explained that they do not. I wasn’t condescending or rude in any way. If I can do it this lady can do it, even if she thinks my questions are ignorant. Everyone you meet knows something you don’t. If I can be kind to customers when I don’t understand them I expect the same kind treatment from others. Maybe she was having a bad day, but all I know is I will not be giving them my service, nor will I be recommending them. The lady at Helgreen & Dalton was much more friendly and answered the same questions with kindness and understanding. I will be writing them a good review even if I don’t end up using their services.