Client Review on Quest Diagnostics Texas City

Feedback:

I have small, rolling veins and a butterfly needle must be used to draw my blood. I told the tech this, but she decided that she could draw the blood with a regular needle. I also asked her to stick me again, rather than move the needle around searching for a vein. After she had been searching for a while, with me in tears, l finally hollered "don't". She looked at me as though l had slapped her and said "I'll get someone else to do this". Second tech comes in and l explain my veins to her. She ignores my request for a butterfly needle and sticks me. I tell myself that l will endure the pain and get this done. I don't say anything as she's searching until she goes deep, then she says "your vein broke down". By this time it is hurting so bad that l tell her l just want to leave. I did tell her before l left that the first tech should have thicker skin and not get offended because l said "don't". So, l don't have my lab work done for my dr's appointment, but l will never go to this facility and put myself through this again. If they had listened to me, this could have all been avoided. Neither tech looked for a better vein, they just stuck the first one they saw. I am 70 yrs old and have never had this much pain in getting blood drawn. I hope this will keep another person from going through such an ordeal. God Bless!