Client Review on Quest Diagnostics Jackson - Clinton

Feedback:

I only gave it 2 stars in the hopes it would get the companies attention as there does not appear to be any way to get a live person. Customer Service needs significant improvement. There is no ability to personally talk to the lab in Jackson, and the web site shows they are open and makes appointments. However, due to the ongoing fire emergency in Amador and Calaveras Counties the lab is actually closed. We are all going through a lot right now, but my husband needs blood work done to try and figure out what is wrong with him, insurance doesn't cover Sutter, and he doesn't feel well enough to travel to another county. It is pretty inconvenient to have to keep driving to the lab only to find it closed.