Client Review on Quest Diagnostics East Aurora

Feedback:

I normally have blood work at a Quest location. I find the online system, to schedule an appointment, difficult to negotiate. Though I have frequented Quest locations for a number of years, so obviously my information is already in their system with the same insurance information, when trying to pre-register it always indicates that they can not locate my insurance carrier (BlueCross BlueShield). It will then indicate that my appointment has been scheduled but indicates, at the same time in fine print, that the appointment time I've requested in not available to try another appointment time. However, I get an electronic notification that my appointment has been scheduled. Is it or isn't it??? So, attempting to check whether or not I have a scheduled appointment, I have now been on hold for over 40 minutes because of "an unexpected high volume of callers at this time". Really?! Either there are many, many people experiencing my frustration with scheduling or they are highly understaffed with customer service employees. Though my experience with the phlebotomists and in-office service has always been quite good, other customer service is poorer than poor.