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Client Reviews on ProService Hawaii

    • 4.0
  • 5 Reviews

Most helpful positive review

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By Shannon Gallagher Oct 21, 2019

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Most helpful critical review

0 people found the following review helpful

By Jay Austin Oct 21, 2017

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Great team, there to help you every step of the way

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Great company! Great service! If you're seeking employment or you're a business owner needing assistance in payroll or HR needs, I recommend coming to Pro Service!

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Payroll processing could take 3 weeks. Which is against state of Hawai'i division of wages regulations

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ProService is the contractor providing human resources and benefits services for my employer an assisted living chain. They come almost monthly for inservice presentations. But: I got a letter from "ProHealth Hawaii" which is operated from this same Kalanianaole Highway office. It seems ProHealth's role is to tell us about perks such as health presentations and "free premium health services." I nearly threw away the letter because I thought someone sold my information to them! (Note the small print on the bottom which says it is an affiliate of ProService.)

Feedback:

Solid, reliable, timely and accurate. I use ProService for two offices. They process my payroll, manage my workers' compensation, health care benefits and provide my annual trainings for CPR and blood borne pathogens. They do all the administrative HR stuff for my business which frees up my time to focus on building my business. I'm not an HR expert and have no desire to be one, so I really rely on ProService to help me with issues when they arise. I frequently call on Donna (one of their HR experts) to discuss staff issues and how to approach and resolve them. They also provide management training which has been critical to the development of my up and coming leaders on staff. Skye and Kelly process my payroll and have helped me with some tricky end of year payroll items. They're always incredibly nice and most importantly, they're always accurate. Cathy manages my business accounts and she's always finding ways to help us save more money with health care and checks in with me regularly. Everyone is very responsive whenever I have a question and the same goes for my staff. I often direct my staff to contact ProService if they have health care or other questions and my staff always tell me that they're very helpful. This is a great HR service!!! I highly recommend!

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