Client Reviews on Paypacket Ltd
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The worst company to work with.This company is constantly making errors regarding managing my brother account for payrolls and payslips, taking £3000 without permission and by mistake, messing with account, underpaying the employees, all the calculations are wrong, wrong payslips, nothing works right in this company, so sick to deal with this absolute unprofessional management and payrollers. AVOID
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Appalling standard of service nearly every month my wages have been late constantly ringing up now have to be in a queue which takes forever and when I did get down to number one I was cut off by the advisor after ringing 4 times today and had to start all over again they blame the post and then ring me up to say they have got the timesheets after all the hassle and stress. i still havnt been paid the rest of my wages and now have been told it will be another week before it will get paid paypacket you need to get your act together !!!!
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Absolutely horrendous service we have persevered and used this company for two years and they just cannot get it right.six months in a row they have been getting our wages wrong,the payments are late when the payments are not late the wages are wrong .very poor poor service unbelievable that this company is allowed to work with disabled people on direct payments and the council actually awards contracts to such a horrendous company.
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A pleasure to work for and with.
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Truly dreadful company who constantly made errors on my wages. In one instance they even forgot to set up a recurring payment instructed to them by my then employer.
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The company has shown irresponsible attitude to an employee. 1. Initially they made spelling mistakes in BOTH, Name and Surname of the employee.2. Additionally, they used weekly NIC bracket despite the employee doesn't work weekly and therefore the tax base and the deductions increased significantly. So, the employee suffered irreversible financial losses.3. When were told both, orally via phone(10 days ago) and on writing(8 days ago) via email (all three official emails were used: the account manager and to general payroll addresses) , left it without a reaction. No correction. No excuse. No response.I believe this is evidence of extremely low professional attitude of the company and would not recommend to use their services to anyone.
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I am with this company and I am really shocked and upset with how they conduct the business. I have had so many payments not being paid, it seems the staff just don't have a clue what they are doing.
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Poor poor poor i would give no stars if I could. In November I was told by tax office they sent my refund to paypacket and now February still no refund. Emailed and called but no one calls back. Disgusting they are holding on to monies that are not theirs and no contact at all very very poor I just want MY money back.
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Always get my payroll wrong
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Been paid on time every 4 weeks aoart from my january wage
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