Client Review on Plan Administrators, Inc. (PAI)

Feedback:

Pain in the rear end to get set up. I have had many 401k plans as well as other online financials and have never had this hard of a time getting my account set up. The customer care rep that was assigned to my account had emailed stating that if we needed more help with setting up our account to go ahead and call the main line and pick from one of two generic options for help. I called that number and was graced with a very snippy, unhelpful lady. After not being helped with anything on my account I felt used and under appreciated for my business. They have no issues collecting their fees and not providing any type of service. I gave it a few minutes before I called the said assigned customer care rep so I could calm down. After speaking to her I about lost my mind as she was no help either. I then emailed the financial person that sold me on this company and asked her to call me ASAP as I am ready to cancel this whole thing! She called me and listened to me vent. I'm still ready to move onto another company as I truly feel that this company is playing just above a scam as a company. STAY AWAY!!!!!!!