Pacific Northwest Tax Svc
Client Reviews on Pacific Northwest Tax Svc
Feedback:
Spent 45 minutes with Gary. After sighing for 30 minutes while looking at our dividend/interest form, he asks, "How much did you pay at H&R Block last year." When I told him $400, he replied, "Yeah, maybe you should go there and they can just upload all your information because it's going to cost you $800 here with all the forms to fill out at $12 a form." I asked him how that could be when last year (which is pretty much the same this year) there were only 3 forms (Sch B, D, and E). He refused to tell me how he came up with that $800 number. According to THEIR price schedule, that would be $240 plus $560 in forms or 47 of them! Obviously he didn't want to bother with it and instead of giving it to another tax preparer he sends us to H&R Block. I'm sure they will thank him!
Feedback:
We originally went there to get full taxes done for our first two months of business EVER, I spoke with an older gentlemen on the phone and he seemed knowledgeable so I scheduled an appointment with him to discuss our business, and to ask a list of questions I had prepared and to do our ALL of our taxes.We then were greeted with a confusing, “you don’t have an appointment with him” just to find out he passed me on to his inexperienced grandson who was very awkward to deal with, and he kept having to ask other accountants the questions I had for him. I even had to correct him with the little knowledge I have of taxes. Afterwards he made so many errors, even told me to mail a check to the wrong address. We then had to close up shop during our lunch to head back to their business because the vouchers weren’t even matching with his instructions to send the check to the IRS. After correcting the issues without an apology, we complained about our experience to the older gentleman, He told us “Don’t worry about it, the IRS won’t care about errors on two months of business”, which I responded with “then why did you charge me $250 to fill out the forms to pay $200 of taxes to the IRS? If I wanted to make mistakes and wing it, I would of just used quick books” He pretty much said you are SOL, and made my wife uncomfortable by talking 2 inches in front of her face, which she, I admit, hilariously, laughed out loud.After a few months the IRS sent me a letter and said his calculations/corrections were also wrong, and we had a different tax rate.I will give them this, the accountant “Heather Hua” they have employed is HIGHLY knowledgeable and I WISH she would of done our taxes, but they clearly overwork her because she is the only one taking the taxes seriously. I do not recommend Leonard Mitchell, and his grandson Austin Gutierrez to do your taxes. I can’t speak for any other accountants they have employed so the 1 Star is for the two people involved in my HORRIBLE experience.
Feedback:
April has helped my wife and I with our taxes for the last two years. We just finished this year’s taxes and with her help we were able to save over $6,000 on this year’s taxes. We learned so much from working with April. I would recommend her or anyone at this office to my friends for their taxes! 10/5 stars.
Feedback:
San dee gets the job dont rite!But your fee's are way outta site to do taxesRidiculous Were not going to business nxt year Cant afford u folks anymore Sorry
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Called for quote on 3/2/17 @ 12:43, was repeatedly told to go to website for pricing, then call back. I could also come in, or schedule an appointment without knowing what it costs. I even said "Am I being directed to a website for information i called to get?", and was told yes. The website didn't have pricing on amending tax returns. I came here because my mother used them to prepare her taxes for years. Whoever answers the phone is rude and intentionally unhelpful. Guess who's not calling back?
Feedback:
We love Len and his family, they have been kind and friendly to us over the years.
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They are spammers of the worst nature and refuse to take people off theirs lists
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I previously used a different local tax service whereby I owed $1600 IRS and $1300 State Taxes. That service did not assist me with an extension or even advice towards paying because I did not have the means to and I ended up with a wage garnishment. I was hurried in and out and the preparer disappeared until tax-time. I went back this year only to find out I would owe even more money. Feeling this was not right I left and decided to give PNW Tax Service a try upon the advice of my work colleague/friend. The office is very professional and I did not get a sleezy or hurried vibe at all. After providing all my information, I felt that my preparer was very knowledgeable and more importantly took the time to help me understand my return and what my deductions were. No false promises were made and everything was done and discussed in a way that made sense. In then end not only did I receive a sizeable refund from the IRS and the State, but she was going to amend my previous years tax return to help refund the amounts I owed. I am very grateful and the $345 I paid was WELL worth it.
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