Client Review on Master Accounting and Tax Service, LLC

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Things started off OK enough with Bill. However, the customer service I received at this establishment left me wondering he was working for me or the IRS. Understandably, there are certain things that are out of an accountants control, which I understand. When i pointed out errors in my return to Bill, instead of offering to fix the issues (which I would have happily paid for) he accused me of being a criminal. As things progressed and deadlines approached, things started to go down hill fast. I received a letter from the IRS stating that I owed about three times the amount that we had sent in on my amended return. I gave Bill the POA and let him contact the IRS on my behalf. He came back first stating that my only option was to fill out the IRS reply letter and pay. When I questioned this, it changed to I could only pay or partition the court. I then resent him some paperwork that he neglected to file with my taxes, to which he replied that it would only save me a small amount and then became very defensive about his tax preparation. The correct way to respond would have been to either fix and refile the amended return (which you can do up to a three year statute of limitations) or at least quote me a price for the refile.