Client Review on Job Zone Demploi

Feedback:

If you're looking for a career DON'T come here. Complete waste of time if you want to move up in the world, because they will not help you find better work, they will only give you the most common websites to search and won't give any assistance if you want to move up to a better position. You must be fully unemployed before they do anything. REPLY TO YOUR REPLY: So you agree you will not help if someone has a full-time job and wants to find a better career?!? Ok, glad you agree because that was the main point. People in Cornwall and S.D.&G. can't get ahead and are forced to move out of the area, because they are stuck in low-end, entry-level positions with no way of moving up. It's a vicious circle when you want to obtain better employment and better wages but all that is offered is a paper with websites on it and then you are told "we can't help you if you are in a job you hate; you'll have to quit first before we can assist you." Well, I can't afford to quit my job before receiving help, so not much satisfaction there. You also mentioned, "...when we hear about a client not being satisfied with their visit or the services received, we want to chat about it so we can improve." If this is in fact true, why do you not have an open forum to discuss these glaring issues online? It's not difficult to have a comments page on your site where people can ask questions or voice their concerns anonymously, then you would be creating an open dialogue with all the clients you claim are "satisfied." If you truly "valued all client feedback," this would already exist and something would be done to assist people who are in dead-end jobs and want to find meaningful careers with commensurate compensation to support their families. Also, the 2nd career workshop is only for people who have been laid off.Also, you bragged, "our current client satisfaction rate is very high." Please specifically define "very" and "client satisfaction" as used in your claim, and point out where this one lone rate can be viewed by the public so we can get a better understanding of the metric? I'd be very interested to know how the rate was obtained (phone surveys, in-person, online?), perform a follow-up to see how "satisfied" these people truly are and why, and see who has sustained their employment or moved onto something else.We may discover that those who responded as "satisfied" really weren't helped at all and are just responding as such because they had a polite interaction with one of the staff -who are all very nice, but not exactly overly helpful. A good stat to post would be how many people walk through the doors on an average day both at the Cornwall and Winchester locations. I can't imagine Winchester getting much foot traffic, especially in the winter months. This would tell us if having these huge, multi-level, brick & mortar locations, essentially dedicated to printing resumes are justified. In a paperless world where the overwhelming majority of people have access to a computer, or can just go to a library for basic needs, it seems like the company is catering only to the unemployed, uneducated, sector of the population who will take any minimum wage job that is available. How many people annually have found well-paying careers (ex. 75k and up) thanks to the assistance provided at JobZone? Lastly, why is a Manager not the one responding to these issues in the first place, what exactly are they doing throughout a 40 hour work week (i.e. breakdown of their duties by hour)? No one signed their name at the end, so who responds to these questions anyway (job title)? Honestly, wouldn't you want a Manager fielding these the second they come in, and isn't having someone else (guessing a secretary?) respond just a band-aid that could lead to further backlash? I know this is a government-run organization without much flexibility, but my goodness it's in much need of a restructuring. Now that would be satisfying!