Client Review on InfoMart, Inc.

Feedback:

My last name includes an apostrophe. I was specifically instructed on both an employment application and the InfoMart background check form to exclude the apostrophe. When I submitted a copy of my social security card and ID, I received an email indicating that "the name on your driver's license and social security card do not match." My social security card includes the apostrophe, while my ID does not. No state driver's license includes an apostrophe - special characters are not allowed. I was informed that I needed to "contact the SSA office or DMV and have your information updated." Obviously, this is ridiculous; my legal name is O'Shaughnessy. When I called InfoMart, the person I spoke to told me that this was the only way I'd pass the background check. The state of Georgia does not include the information that special characters are omitted from the IDs they issue on any of their forms. Therefore, since my name legally has an apostrophe, it is impossible for me to pass the background check without changing my name to exclude it. Which is obviously not possible without petitioning a court, since the apostrophe is also on my marriage license. Surely I'm not the only person that has ever had a special character in my name submit for a background check. An email to InfoMart asking about their policy went unanswered. The employment application and the InfoMart form specifically addressed what to do if your name has certain special characters - it explicitly said to omit an apostrophe. This would lead me to believe there is a policy for such an occurrence. However, asking about the policy via phone and email, I have received no response. It's ridiculous that I would fail a background check and therefore be denied employment because of a special character in my last name.