Client Review on Imagine Health, Inc.

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If I could give this company zero stars I would. We enrolled in this awful plan through my husbands job at Home Depot. HD's insurance options have always been good. We have (and have always chooses and paid a lot for) the gold ppo plan. In fact their normally really good insurance has been a big reason to keep that job for 17 years. It's the only perk they get.Now we have this crappy company that every single time I try to make any doctors appointment they don't know who Imagine is, and are not always allowing us to book our appointments until they figure out what the heck 'Imagine' is. We've actually been refused an appointment due to this garbage. We pay a TON for this plan-over $1250 a month! For a plan nobody has ever heard of. A PPO so we had more choices than an HMO. Ha-that's what we thought anyway.Imagine is 30% more expensive with a TINY selection of physicians. The closest hospital to me is twice as far as our previous provider. The extra 25 minutes travel time is a lifetime when someone is sick enough to go to the hospital! Also, I've seen the same migraine physician for over 6 years. I'd tried several docs before him but couldn't get any relief-until I found my physician at Diamond Headache Center in Chicago. They are incredible and have given me my life back. I was having 20 or more migraines a month. My doctor put together a treatment plan that saved me-no more than 1 headache per YEAR! People with illnesses like this should not have to change their long time doctor because a massively rich company (Home Depot) decides to get in bed with a lousy faux insurance (Imagine) that we're being price gouged. And we're getting NOTHING good from it.Now Imagine wants me to fill out a 'transition of care' which means I have 6 months to find a new doctor. They sent me forms to give my medical records out and the companies they want them to go to I've never heard of. Why am I supposed to give away access to my personal data when I don't now who they even are???Good luck if you need an oral surgeon-they have ONE 14 miles away, or if I want to go 30+ miles to find one they've conned some docs up north into being in their network. My son has TMJ and has been trying to get an appointment to figure out how to fix it. The dentists on Depots plan are not the same as our Imagine plan so we'll be screwed with that too.If I detailed my medication nightmare you'd probably cry. Why are they dictating what a patient needs????? That's my doctors decision! I don't know who this company is-some say it's an off shoot of Aetna but you can't be sure. In fact nobody really knows who they are. They're a rip off and I'm so angry I could lose it! My husband is an amputee and we're praying that he doesn't need anything for his leg this year because God only knows what they will cover (as little as possible). Being 1 hour from Chicago I should have tons of doctors to choose from without having to drive so far we need a hotel room!!!! It's absolutely ridiculous! This company doesn't care about its customers, the patients!!!!!