On-Line Information Services, Inc.
On-Line Information Services, Inc. Reviews
Karin Harms
1 contributions
0 helpful votes
Overall Feedback:
I wish I could give them no stars. Our experience was horrible. They had ample time to finalize our closing documents, because the property almost sold, that buyer backed out at the last minute, then we purchased it. All told, they had around 3 months with the property documents and still asked for 2 extensions. At our closing, which was the last possible day our financing was approved (because of the 2 extensions), our closing appointment took over 3 hours and we didn't finish. Our closing agent became very upset with us for "rushing" her into the closing and repeatedly told us in the room that we should have given her more time. Then, she waited until after 5 pm to contact our bank, so they had already closed and she accused us of choosing a "bad" lender. Thankfully, we had a great realtor (Tracy Gardner) who went back there the next day to finalize everything for us. This included getting our refund, because the closing company never even told us how much money to bring to closing, because she "hadn't gotten that far yet". All through the process, they never returned calls, they were rude and very unprofessional. Other reviews online show we're not the only ones to experience this horrible service. I honestly don't know how they are still in business.
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