Client Reviews on Gf-Cpa
Feedback:
My extremely poor experience with this business began when I scheduled a new client consultation for individual tax preparation services. I met with a female CPA who asked a few questions, gave me an estimate for the preparation, and said that I should hear back that my return was ready for filing in 2 weeks or less. 3 weeks went by and no call. I called them and spoke to a very rude receptionist who eventually said that she needed to ask me some more questions before my return could be filed. I inquired as to why I hadn't gotten a call from them since this was a time sensitive matter. She did not have an answer and proceeded to ask me the exact same questions I had already answered during the consultation. I answered them again and asked when I could expect to hear back on the status of my return. She said I would get a call the next day from someone named Matt. My consultation had been with a woman, but as it turns out: apparently she had nothing to do with my return. And- surprise! I did not get a call the next day. So I called back today and spoke with Matt who I assume must have been the person actually responsible for preparing my return. He said he didn't have time to talk and would have to return my call. I indicated that this answer was unacceptable since I have been trying to get answers for over 3 weeks now. He began to ask me the same questions AGAIN that I had already answered twice- during my consultation and again on the phone with the receptionist. I politely expressed my frustration that I had already gone over this with them twice already and that based on the information we discussed in the consultation, I expected that my return would have been filed over a week ago. He essentially ignored this statement and repeated the questions again, remarking that he was a "professional." I said thanks, but I’d like to pick up my documents as soon as possible since I was concerned that my return would not be filed properly given the constant miscommunication. He said “ok, you do that.” And hung up on me! Is that how a "professional" behaves towards clients? 3 weeks of my time wasted, I picked up my documents shortly after that abbreviated conversation and happily began the search for a CPA with integrity. I will not recommend this business in the future as they were unable to offer me any services or even an apology for my time wasted.
Feedback:
Gene was great! We used his services for our personal taxes. Gene was thorough and covered all the bases. We received our return within a few weeks after meeting with him.
Feedback:
We have been using Gene Fuehrer to do our taxes, both business and personal, for the past several years. He has done an excellent job, is very responsive, knows the laws, and gets it done even when we are slow in getting the information to them. I highly recommend him!
Feedback:
Do NOT ever use this practice! At first I had a great experience until the IRS didn't get one of my returns from 2014 that I paid Gene $135 to file. Then Gene and his staff pretended like they were going to help me out and deal with the IRS on this last month and today I get a bill for $135 and Gene tells me first that "I am not thinking clearly" and that he doesn't guarantee the IRS gets the mail that's up to the post office. So basically Gene will prepare your taxes and expect you to pay him up front for doing so but if the IRS doesn't get your return it's not his problem. That is by far the WORST business strategy I have ever heard in my life and clearly he does not take pride in his work and has no work ethic. So if you want to take a chance and end up with more penalties from the IRS use him, otherwise find someone else. I'm in the process of filing a complaint with DORA I'll let you know the progress of this.
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
