Client Review on Computer Repair, Business Tech Support

Feedback:

I brought my computer in because a hinge broke on my laptop and pulled out my wifi wire. I told them what was wrong with the computer and exactly that. They called me back and said it would require a $75 diagnostic fee to figure out what needs to be done. I responded with that I already know what needs to be done and no diagnostic will be required. So I picked up my computer and they told me it would be 2-3 hours of labor to fix (even though they did not "diagnose" it). Obviously they did in the 10 minutes that it had been dropped off. I took it home and with never have taking a laptop apart before, I fixed it in 40 minutes. They are just out for a buck and not the customer.