Client Review on Ferraro Hayes

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I am writing this review regretfully in hopes that this firm will improve on the customer service that I received because I truly would like to change my review to five stars. Vince and Michaels business has helped my family through the years so it saddens me that something as simple as a lack of good customer service has thwarted my impression. I spoke to a young lady by what name I can recall as jovita/jolina? When I was speaking with her, I was greeted with the obvious sigh when I believe she felt I was asking too many questions as if she couldn't be bothered with the work to come up with a reply. On occasion a blatant attitude would show through before I would be left on hold for an extended amount of time. I understand that being in the customer service business can be difficult for our youth so I chose not to get upset but to instead quietly thank her for her time and retreat from the conversation. I don't expect to take my business elsewhere for my family but I just want to let it be known and hopefully see it improve.