Client Review on emeraldadvisorgroup.com

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I am flabbergasted by these reviews based on my current experience. It is currently 9:30 on April 15, 2019 and I have not heard anything from Emerald Advisors about two tax returns they are supposed to be doing for me. I gave them the materials on March 6, inquired on April 8, was told it just needed to be reviewed and that would be done that day or the next, inquired again on April 12, was told it would be done over the weekend and to check my email, nothing all weekend and now no one is replying to my calls or emails. This is extremely unprofessional and stressful. I am preparing to file an extension on my own and just guess what I might owe as I don't know what else to do. I cannot reconcile my experience with these reviews. Update as of 5/29/19: Kevin O'Reilly contacted me later on April 15 to apologize and explain that he had been overwhelmed. To his credit, he took full responsibility and did not try to make excuses. He filed an extension that day and contacted me within the month with my completed taxes ready to file. He assured me that new procedures would be in place for next year. Perhaps all the positive reviews led to too much growth to manage. I am planning on giving him another chance next year as I trust that he is going to address the communication issue so this doesn't happen again.UPDATE: Kevin O'Reilly contacted me later on April 15 to apologize and explain that he had been overwhelmed. To his credit, he took full responsibility and did not try to make excuses. He filed an extension that day and contacted me within the month with my completed taxes ready to file. He assured me that new procedures would be in place for next year. Perhaps all the positive reviews led to too much growth to manage. I am planning on giving him another chance next year as I trust that he is going to address the communication issue so this doesn't happen again.