East Commerce Solutions, Inc.
Client Review on East Commerce Solutions, Inc.
Feedback:
Absolutely the WORST customer service. We finally left after 7 LONG years of service, and through many complications and overcharges. Our last bills from them were insane, we closed accounts in March and had $0.00 in tranactions as we already switch to square, and in April was charged montlhy membership fees, non PCI compliance (which we were) and monthly fees! $179.98 in total fees!!! for $0.00 in transactions and a closed account. The Customer service is so Rude and all it's your problem, They promised to refund $$ and was all LIES, I finally in MAY recieve $22.50 in refund?? Seriously? Where's the rest? They do not suuport you as a customer, its all about them and what they feel they can get away with charges. Since switching to square we have saved money, get our funds next day and if we want we can get same day funds. which this company want to charge $15.00 a month to get your money quicker. So if you are looking for a great merchant, look elsewhere, anywhere but here. We were seriously disapointed with the level of rudeness we recieved after being a customer for seven years.
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