Client Review on Delta Global Staffing

Feedback:

I'm a Diamond Medallion Delta customer, fly them frequently, and usually pay full fare for the first or business class cabin. Delta does as good a job as any other major American airline, and I find that most of their employees I deal with at check-in and on the airplane try their best to offer good customer service with the limited tools they've been given. Having paid that compliment, I will add that Delta's baggage handling services are NOT SECURE. I've discovered several times after a trip that my bag has been gone through but not by TSA which always leaves a card to announce their presence. Medicines will be out of their zip lock containers as if a hurried search for drugs was carried out. It's disconcerting to know that baggage handlers have the freedom and opportunity to search bags at will. I would also add that baggage handling in general seems to be a low priority for Delta and the rest. I recently had a flight cancelled due to a mechanical failure and somehow both my bags (with the big bright Sky Priority tags) were shipped off to other cities not even on my itinerary. The bar codes were not scanned so no one could find them until one bag showed up on carousel #5 in Detroit and the other has yet to be found. It just can't be that hard...UPS and FEDEX get it right a million times a day.Update 10/2018: Delta has spent millions improving their baggage handling operations and it shows. Much better tracking abilities that you can follow right on the App.