Edition:

Client Reviews on Care.com HomePay

    • 4.7
  • 13 Reviews

Most helpful positive review

0 people found the following review helpful

By Jodi Sh. Doff Oct 21, 2019

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Most helpful critical review

0 people found the following review helpful

By Camille Mackay Jul 21, 2019

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Feedback:

HomePay has made this part of my life as a caregiver easy and stress-free. They are even able to track mom’s aide’s sick and vacation days. Earlier this year when I wanted to raise their pay, all it took was a few clicks. Knowing they’ve already sent in the required quarterly taxes, etc. is such a load off of my mind. As sole caregiver, I really appreciate having a reliable partner on HomePay

Feedback:

They no what they are doing and there is never any hassle.

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Got absolutely excellent customer care when I called. Deeply appreciate the superb orientation that the support person provided to me, a new customer. Just what I needed and wanted.

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The HomePay representative has helped me through THREE complicated payroll questions in one week. Each time I've been impressed by her response, speed, and guidance. So happy I have HomePay's help - no way I could navigate this all on my own.

Feedback:

I had a IRS / Tax issue. Called Care. Pick up first ring. Gentleman on the phone (what was your name?!?) was detailed, knowledgeable, patient and helpful in a matter of minutes. 10/10 Customer experienced. Solved my problem, didn't make me wait, followed through. Worth every penny of service fee to use Care.

Feedback:

They made the whole process of paying our nanny super easy.

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I was having a terrible time trying to figure out federal and state taxes, and once call to HomePay connected me with a tax attorney who took care of it all! Definitely worth the price. I rarely wait on hold for answers to my questions, and I have many of them. Their whole team is well-trained on how to take care of their customers. Highly recommend.

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Simply put.... The BEST service out there. Six years and not one single issue. LOVE IT.

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They know the regulations -- so I don't have to. Terrific experience with their service!

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Used for 3 years to pay our nanny. Worked great, made taxes and payroll a breeze.

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