Client Review on BrightStar Care in Dayton and Centerville Ohio

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Very good company, so far. We have used BrightStar for about 8 months now and have had very few issues. This is really more of a 4.5 star rating, primarily due to the home health aide we have. She is truly excellent, well-trained, dependable (which means a lot), and she does a very good job, thoroughly washes the dishes, plans and cooks meals, helps with showers and dressing and lets us know if there are any physical changes. The only reason I docked them .05 of a 5 star rating is that sometimes the management lacks follow-through. On occasion, I have been told someone will call me about a particular issue only to have to call back myself. If for some reason our aide needs off of work, there has been a significant struggle to find someone to cover the shift on at least one occasion (maybe 2) we did not have help because they could not find a suitable replacement. So, I'm not sure if they are a five star company that has had a couple of small issues in the last 8 months or a 4 star company with a 5 star aide.