Edition:

Client Reviews on Brazil SAGE Software - EBS Systems

    • 1.9
  • 12 Reviews

Most helpful positive review

0 people found the following review helpful

By Marcos Paulo dos Santos Alves Aug 23, 2019

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Most helpful critical review

0 people found the following review helpful

By luiz fabiano simioni Oct 19, 2019

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Feedback:

(Translated by Google) It was good, now it's horrible more than 30 minutes waiting for a call and nothing. I sent two emails and no reply.(Original)Era bom, agora esta horrivel mais de 30 minutos aguardando um atendimento e nada. Enviei dois emails e nenhuma resposta.

Feedback:

(Translated by Google) Escape this company apart from the terrible service was more than 20 m waiting to be attended to make a cancellation and discovered that I have to continue paying for over three months without using the program. Escape this company. I am not even for the enemy.(Original)Fuja desta empresa além do atendimento péssimo fiquei mais de 20 m esperando para ser atendido para fazer um cancelamento e descobri que vou ter que continuar pagando por mais 3 meses sem usar o programa. Fuja desta empresa.nao indico nem pro inimigo.

Feedback:

(Translated by Google) I have been calling since Monday 14/10 and I can not answer, electronically says wait more than 10 minutes and wait more than 1 hour and 30 minutes, do not answer or return.(Original)Estou ligando desde segunda-feira 14/10 e não consigo atendimento, eletronicamente diz espera mais de 10 minutos e aguarda mais de 1 hora e 30 minutos, não atendem e nem retornam.

Feedback:

(Translated by Google) Bad system, crashes all the time, when they upgrade we have to be begging for resolution, problem generated by themselves. Generally to get support it takes about half an hour for them to serve us and still want to charge $ 50 / month to offer support by phone, it seems like a joke, I do not recommend it to anyone. In short LACK OF RESPECT AND RESPECT FOR TOTAL CUSTOMER!(Original)Péssimo sistema, cai toda hora, quando fazem atualização temos que ficar implorando resolução, de problema gerado por eles mesmos. Geralmente para conseguirmos suporte demora perto de meia hora para que nos atendam e ainda querem cobrar R$ 50/mês para oferecer suporte por fone, até parece piada, não recomendo a ninguém. Em resumo FALTA DE RESPEITO E DESCASO COM O CLIENTE TOTAL!

Feedback:

(Translated by Google) System must be horrible even because there is no justification for waiting more than 1 hour listening to music and not being answered! Shameful customer support!Click to where - 5 stars (least five stars) ?????(Original)Sistema deve ser horrível mesmo porque não tem justificativa fazer aguardar mais de 1 hora ouvindo musiquinha e não ser atendida! Vergonhoso suporte ao cliente!Onde clico para - 5 estrelas (menos cinco estrelas)?????

Feedback:

(Translated by Google) Great place in programming (Original) Ótimo lugar em programação

Feedback:

(Translated by Google) bad support, I am 1 month without issuing a note because I can not access my login and have no way to get in touch, I want to see who will pay the fine if the revenue hits my establishment(Original)pessimo suporte, estou a 1 mes sem emitir nota por que não consigo acessar meu login e não tem nenhum meio de conseguir entrar em contato, quero ver quem vai pagar a multa se a receita bater no meu estabelecimento

Feedback:

(Translated by Google) Company and System Excellent.I can fully understand all the difficulties that the Company is facing, but we also need to look at ourselves. The problem is much bigger than just the system. We have the #eSocial portal that always surprises software developers, not just Sage. For this to change, we need to understand a lot about eSocial, what it is, why it is so, among other things.(Original)Empresa e Sistema Excelente. Consigo entender perfeitamente todas as dificuldades que a Empresa esta enfrentando, mas também precisamos olhar para nós mesmos. O problema é muito maior que apenas o sistema. Temos o portal do #eSocial que sempre surpreende as desenvolvedoras de Software, não apenas a Sage. Para que isso mude, precisamos entender muito sobre todo o eSocial, o que é, porque é assim, entre outras coisas.

Feedback:

(Translated by Google) Already been a good company (EBS) for customers, today with the advance has no support and no return calls to solve the problems, put attendants seems call center company.(Original)Já foi uma boa empresa (EBS) para clientes, hoje com o avanço não tem suporte e não retornam as ligações para resolver os problemas, colocam atendentes parece empresa de call center.

Feedback:

(Translated by Google) open your call off line and wait 5 months pro return ....(Original)abra seu chamado off line e espere 5 meses pro retorno....

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