Client Review on Better Business Bureau Serving Arkansas

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I've never worked with the BBB, but in a case with a business that didn't follow through with their end of an agreement I had no option but to try them out. After filling out the online forms, I was concerned soon after to read that the case has been closed, that the business that I made my complaint about had made "all reasonable effort to address the consumers issues", (my issues) I have no clue what that means, all I can think of is that the business called them and was more able to explain their side of the story, mixing in half truths (based on my recent dealings with them I've come to realize they have a cloudy memory), and not put everything on the form for me to read and respond to?My primary complaint was/is that the company I paid and signed a contract with stiffed me on insurance they owed me for damages to furniture in a move.I'm not sure how the BBB can say they helped in any way. I think they possibly helped the business, they never asked me any follow-up questions.On a side note, I have read some complaints about their hours, what are actual and what is listed on Google for example, they work from 9 to 12, shut down until 1 based on my experience, then are back for an hour, so from what I can figure out they are there for 4 hours. Call and listen to their recorded message. But just try to get a live person...I think I might have a better chance getting the President on the phone, but I did get someone on the phone once, though she told me she could't help me, I needed to leave this other person a message and she'd get back to me, so far nothing.They claim to be a watchdog group, but that can only hold so much water, they are FUNDED by the very same group they are overseeing!!!In 2015 alone they brought in some $215 Million, the majority from the VERY business they oversee!