Better Business Bureau
Client Review on Better Business Bureau
Feedback:
I recently contacted the Better Business Bureau regarding an HVAC Business (Four Seasons Heating and Cooling) that knowingly overcharged me by hundreds of dollars. This company also falsified documents regarding the service I received. When I explained all this to the BBB, I received a response say it was not going to get involved in my situation. The BBB says its vision is to create an ethical marketplace and to call out substandard business behavior... however the organization has failed to do so in my case, and thus, is allowing the degradation of an ethical marketplace. We expect organizations like the BBB to hold companies accountable for their actions, but when it fails to do that, who holds the BBB accountable?
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