Client Review on Alsfeld Tax Services Inc

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I've been with them for years. I'm changing that this year. When you call you get voicemail and no returned calls. Emails go unanswered. Faxes go unattended to. I thought these were isolated incidences but after reading reviews on Yelp! I realize I'm not alone. Promises to correct things with the IRS have gone unaddressed, resulting in fines and penalties. I am very disappointed in this company's treatment of its clients. As a result of their broken promises and lack of contact I have had to pay thousands in additional fees to the IRS.