Client Review on Alcoa Tenn Federal Credit Union

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This place will look for any reason to charge you a fee. I review my account via their mobile app, and it never once shows my account being in the negative. Yet, they insist my account was over drafted by an automatic draft and refuse to waive the fee, even though they can’t provide proof of their claim that my checking account was in the negative. Manager was rude, and constantly talked over me, hardly ever letting me finish a sentence. It was clear she had her rebuttal on her hip, ready to go, just repeating the same thing over and over,!meaning she wasn’t listening, and giving no substantial explanation. When I stated, “I need you to remove the fee please,” her response was, “you’re not going to talk to me that way.” ??? Terrible customer service, especially from someone that is supposed to be a manager.