Client Review on Alcoa Tenn Federal Credit Union

Feedback:

I have had an account with them for going on 11 years and have had good experiences up untill this year. Their customer service is horrible, they will tell you one thing then call you a lier, they will not take blame for their mistakes and work with you on fixing their mistakes, and when you are on the phone with the customer service and with the Assistant Manager of this branch, you get cut off in the middle of a sentence and get talked to like a child. My wife is a Branch Manager at another credit union and has worked at many banks and credit unions in multiple states. She still can not believe the way ATFCU talks and treats their customers.