Client Review on ADP Lenexa
Feedback:
I hired ADP to help with processing payroll and assist in tax filings. Although they began by issuing 3 weeks of bad checks (check numbers previously used) that led to extremely unhappy employees, that is not how they earned this review. This review was earned by both their incompetence and negligence in tax filings. After receiving a notice from the IRS that a different company changed their address to my address I called the IRS. The IRS agent dug through all she could on her computer and told me I need to contact my payroll provider as they obviously have made some errors. She continued to tell me to double check my taxes were filed as I was utmately responsible for tax filings. This put me on high alert and I informed ADP of the notice, the call with the IRS, and they were adamant the other company was not a client of theirs and there was not any issues with my taxes or information that they filed on my behalf. I continued to get additional notices from multiple agencies and asked ADP for proof that my taxes were filed. I had to make multiple requests and finally received an email with attachments and a statement “here is your proof”. Their attachments clearly showed they filed taxes using their other client’s EIN (the same company they stated was not a client of theirs). When I pointed this out to them they said they would take care of it and get back to me. Their initial call they stated they would file 4 admendments on my behalf at a cost of $200.00 ea. I told them I am not responsible for the costs and after a myself making another call they agreed to waive the fees. They did not file 4 admendments. I continued to receive notices from the IRS as well as local angencies with interest and penalties piling up. I made many many calls to ADP about theses notices. I clearly explained that I could not renew my business license until I was in good standing with the city. ADP assured me my local taxes were filed correctly. They were not. Same thing....wrong EIN. Several months later they are just now adknowledging they need to file admendments for the local agencies. I have zero faith they will do so.
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
