Client Review on Above All Accounting

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Beware! Can't say I'm impressed by any means. I contacted them before spring break to schedule an appointment to get my taxes done. Since I was out of town for a bit, we scheduled or Monday the 28th. I went in on Monday as scheduled and completed the initial sit-down/processing. After that, things went down hill. By Tuesday, April 12th (2 full working weeks), I hadn't heard anything from them so I called to check status. I was told "we're still working on it and someone will get back to you soon once complete". When no one called by end of business day, Thursday, April 14th, I called them and this is where it gets interesting. I was told "We're still not done, we're very busy and taxes aren't due until the 18th this year anyways". I explained I realized that but that doesn't mean I want to wait until the last minute to finish my taxes. I was then told "it's OK, we usually file an extension for you and we'll contact you when we're done". At this point, I'm really unhappy so I ask for a manager. When the office manager comes on, she tries to turn the tables and tell me it's MY fault since I came in last-minute! Last minute? I came in THREE working weeks before due date. If you don't have enough people to finish these on time, you should politely decline additional business. She also tries to tell me they'll "just file an extension and taxes aren't due until Monday". Again, I'm floored. So they just assume folks can drop everything (like a job) at a random time, come in, sign docs then spend the rest of the day processing paperwork and waiting at the post office to get it in the mail in time? How is that a reasonable thought? I finally get a call late Saturday, April 16th that they're finished (and they're pretty proud of that fact). Unfortunately, I can't get in until Monday so I go in first thing Monday and now my bill is $60 more than quoted! The final straw was an email I received last week (May 19th) asking me to get some docs signed "so they can get my returns e-filed for me"... Really? A month later I've already sent my payments in and my taxes STILL aren't filed? I fully understand many people file extensions but I'm not a procrastinator so I never have. I always have my stuff completed in time for due dates. Due to the lack of communication, poor customer service and slow work & late filing, I will not be using them again in the future.