Client Review on Above All Accounting

Feedback:

My review is mixed. In the beginning, we started with Edward. He seemed to know how to do our taxes. We started bringing in all that was needed, there was a lot of paperwork. Eventually after a few days, he assured us it would be done in 2 weeks, way before the deadline. That’s when everything started to go downhill. We never received a phone call, email, anything on the status of our taxes. I started calling them every other day, to get the same response of “it’s in the review process”. April 14, my wife gets a voicemail (around 3:30pm) saying they were unable to complete taxes and we were to fill extension. Mind you, they closed at 4, and Sunday they were closed regardless. This put us in panic mode, we’ve never done a extension. April 16, we drove to business to straighten out this mess. The staff didn’t really know what was going on and we were directed to owner. The owner, Jennifer knew her stuff. We were so relieved. We had so much built up tension. She helped us file and put our minds at ease. It’s a mixed review. If only to communicate with us anyway: phone call, text, email, smoke signals, ....... all this could have been avoided. If we didn’t see Jennifer, 1-2 stars and not coming back. Communicating and/or completing or not completing taxes: 3 stars. If we just saw Jennifer, 5 stars. I had to give 3 stars simply because of how twisted story was