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Client Review on 8x8, Inc

Feedback:

Been with 8X8 since 2012 and as many reviews we had many issues throughout the years and issues with customer service but stuck it out. Increases in pricing was the last straw. RingCentral was half the price with more features. So I called to cancel with 8X8 to find that I have a $800 cancel fee and have to pay another month $250 because of 30 day notice. So not happy even though it was my mistake I asked to talk to a supervisor to hopefully ease the pain. He had no interest in helping me out and said that time I was with them didn't matter. I asked if he had the right to wave the fees and he refused to answer and asked if I could escalate and he said he was last customer facing client. Really disappointed in how this was handled and thought they could of made it work for both parties but now they have created a ex-client that at any chance I get will tell people to stay far away.

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