Client Review on 8x8, Inc

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I would be very hesitant before signing any agreement on your phone system with 8x8. I used them for years and when it comes time to cancel they make you jump through a million hoops. In my case they said my account was canceled yet the two different reps were not able to do it. I finally had to call back months after I was told it was canceled to try and get a refund when I noticed my card still being charged. After being on hold and switched departments for over an hour a manager named Santiago in their retention department informs me they are only giving me a partial refund since my 30 days roll over into the next billing cycle by a few days I owed them for another month. They showed no interest whatsoever in compensating me for the hassle, effectively making me pay for 60 days worth of service I didn't use.Basically, your typical big corporation that doesn't care about your business, long wait times, and understaffed support with little oversight or interest in customer service.