National Health Service
Client Review on National Health Service
Feedback:
We certainly can see why it was rated by the CQC as needing improvement. A&E not working well. Infant Admitted to A&E with head injury and was kept waiting there for 6.5 hrs. Yes we all know they are busy, but needing to pull staff from Boston is testament that they are running inadequately. NHS guidelines of 4 hours not adhered to and for such a young paediatric patient, simply does not compute. Where is the on call paediatrician? You might be busy, but paediatrics should be dealt with urgently. Doctors give conflicting opinions and once on the Childrens Ward, some 8hours after arriving, it's not great either. Most Hospital Childrens Departments are one of the best kept areas of a hospital, due to extra funding accrued by fundraising. If this is the case at Lincoln , I dread to think what state the rest of the wards are in. Firstly its tired, scruffy and desperately in need of a refresh and update. Then the security, press the buzzer and your let through. Was not spoken to via the intercom and once in, no one asked who we were or who we were there to see. Which on a childrens ward is alarming. No wrist band issued for infant patient for the 3 day duration. One Nurse noticed on day 2, but it was never corrected. Fundamental error! Every inpatient should have a I.D hospital band on admission. Staff are friendly, but alarm bells ring when staff themselves tell you, they would not bring their own children to that hospitals AE department! Routine 4hrly observations were missed and on at least two occasions dropped to 8 hourly.All in all not a great impression and concerning.
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