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Client Review on Security Watchdog

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I used to work for another screening company, so when getting referenced for my latest job by the Security Watchdog team I expected I would be prepared with everything to make my referencing smooth. However, despite providing endless bank statements, accredited professional qualification certificates, and contract copies I receive additional requests for evidence as if the team never bothered to ask my companies for references. I get no status updates, and I am put on hold for a very long time on the phone. My referencer, Christos Nakoutsis, is never available. So a process that should take an average of 28 days took 2 months. In fairness when I got through to people they were very helpful, but I would like more visibility on the status of my referencing as, once submitting my application, I cannot see the status online and the only emails I receive are 'URGENT request for evidence' emails with little context to them.Please provide more visibility to applicants on status, please set expectations for evidence early, and please allow applicants to access their referencing through a portal to help update and add evidence.

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