Client Review on ADP Dallas
Feedback:
We signed up with ADP in August of 2018. We were promised a platform launch to all of our staff, time and attendance, payroll services, HR services, and much more. We have been working with the team actively to get all this set up. To date we still do not have the platform set up for our employees, the handbook has never been done, the time and attendance is still not set up, we have not received any HR services, and on the payroll side they have everything so screwed up we were being taxed on things that were not taxable. We have repeated emails, phone calls, and text messages to multiple staff members trying to get this resolved. Every time we are told "We are on it" and nothing happens. I follow up and I'm promised again that this will get resolved and yet nothing happens. We have paid for a service we have never received. I feel we have given this company over six months to get everything set up and done with no resolution in site. So we called to cancel the services, and we were strong armed being told we would be responsible for paying the full amount of the 8 months remaining on the contract. I was in shock. You can clearly see by looking at our account we have not received any of the services promised yet we have paid for them. You can also see the multiple emails and calls I have made trying to get these issues resolved. We just spent 2 weeks trying to clean up a taxes issue that you guys caused. I am gravely disappointed that we were never taken care of and our account set up properly and working, that when we finally throw in the towel your reaction is to strong arm us into staying, and that at the end of the day you would take advantage of a small business.
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