• Major Clients: Siemens Industry Software, CVS Pharmacy, Hilton Worldwide, Bayer Business Services, Foschini Group
  • Year Founded: 1980
  • Fulltime Employees: Above 100
  • Active Clients: 1000+
  • Client Retention Rate: 98%
 
About - Aspect

Aspect puts the future of customer contact within your reach – equipping you to improve the experience of today’s demanding customer through seamless, two-way communications across phone, chat, email, IM, SMS and social channels. You can make the most of unified communications and collaboration platforms such as Microsoft SharePoint, Dynamics CRM and Lync by uniting your contact center with these enterprise technologies for more informed, effective customer interactions.

With Aspect interaction management and workforce optimization solutions, you can remove communication and workflow barriers or automate more productive business processes by building on your existing customer contact and enterprise technology investments. This flexible, forward-focused design approach drives enhanced business efficiencies, fosters loyalty and grows customer value.

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