• Major Clients: Rizzo & DiGiacco, Ralph Pontiac Honda, KB Advertising Specilaities, Canadaigua Emergancy Squad
  • Year Founded: 1971
  • Fulltime Employees: 158
  • Active Clients: 600,000+
  • Client Retention Rate: 90%
  • Revenue: $5 million - $10 million
  • Pricing: Economy prices for extremely cost-conscious marketers
  • Primary Services:
  • Social:
Paychex, Inc. Rankings (Awarded in last 3 months)
 
About - Paychex, Inc.

Paychex, Inc. is a recognized leader in the payroll, human resource, and benefits outsourcing industry, with a steadfast commitment to success and a record of achievement that continues a tradition of delivering excellence.

The company was founded in 1971 by B. Thomas Golisano with just $3,000 and a good idea – to make payroll outsourcing easy and affordable for small businesses. From those early days with just one employee, Paychex now has more than 12,000 employees serving more than half a million small- to medium-sized businesses nationwide.

With 100+ office locations across the nation, Paychex produced $2.1 billion in revenue in fiscal 2011. The company offers an ever-growing variety of payroll and human resource products and services that help clients do what they do best — run their business. With a wide range of services – including payroll processing, retirement services, insurance, and a fully outsourced human resource solution – Paychex customizes its offering to the client’s business, whether it is small or large, simple or complex.

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Client Reviews on Paychex, Inc.

Updated May 16, 2016

Paychex, Inc.

www.paychex.com

911 Panorama Trail S.,
Rochester, New York , USA
Website: www.paychex.com
Telephone: 585-385-6666

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OVERALL Rating

1.5

out of 5.0 | 2 review(s)

Communication

 
1.5

Responsiveness

 
1.5

Quality of Service

 
1.5

Value for Money

  
2.0

Achieved Results

 
1.0

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Recommended Reviews for Paychex, Inc.

Communication

2.0

Responsiveness

2.0

Quality of Service

2.0

Value for Money

1.0

Achieved Results

1.0

Client Review Rating

1.6 out of 5.0

Awful experience from implementation on, all talk. Can't wait to move to another vendor.

by Julie Smith, on May 16, 2016

Promises made during the sales process were empty. The Flex product is sub par, errors appear for no reason. 415 limits were not programmed in, support staff is not knowledgeable and our service rep changed 5 times in a year. I can't say enough to discourage you from considering Paychex. They did not meet the deadline for our 1095C distribution to employees and support was HORRIBLE, no, it was non-existent.

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Communication

1.0

Responsiveness

1.0

Quality of Service

1.0

Value for Money

3.0

Achieved Results

1.0

Client Review Rating

1.4 out of 5.0

Horrible to do business with, no support, online services are constantly down

by Janice Meintzer, on December 29, 2015

Support is negligible at best, online is constantly down. Do not receive call backs, no user support, no books to review options, etc.

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We reserve the right to monitor and remove any and all reviews about Paychex, Inc. at our discretion. Please keep all reviews about constructive and professional. Reviews that we find to be demeaning, threatening, inciting violence, hateful, or have legal implications for any entity will not be approved. If bestpayrollservices finds your reviews about Paychex, Inc. to be questionable and deems that they fall into the above description we reserve the right to not approve your review(s).

 

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Overall Rating

    

4.0 out of 5.0

Overall Score

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